Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 14, 2024 - 02:00 AEDT
Scheduled
Major Planned Service Maintenance
Advisory reference: NOC202401140 The following advisory is to inform you of an upcoming major planned service maintenance.
Purpose of this Maintenance: We are conducting major core equipment upgrades to ensure critical systems and infrastructures remain robust and secure. This essential maintenance is a part of our long-term strategy, planned well in advance to ensure the ongoing stability and security of our customer network.
Upon completion of the maintenance activities, all services will restored automatically.
We appreciate your understanding should you have any questions or require support, please do not hesitate to contact our customer service team.
Type of Event: Network maintenance work on core networking devices
Start date and time: 14-01-2024 02:00 AEST
Expected End date and time: 14-01-2024 04:00 AEST
Expected downtime: Up to 10 minutes x 2 times
Services Affected: - NSW Site Connectivity - QLD Site Connectivity - Transit services in Sydney - Transit services in Brisbane
Description of event: Encoo is performing planned network maintenance, as part of the maintenance some core network devices will be upgraded and routes will reconverge, some services will experience a brief dropout. Customers can expect 2 x separate interruptions during the outage window. All services will restored automatically upon completion of the maintenance.