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All Systems Operational
Past Incidents
Oct 22, 2024
No incidents reported today.
Oct 21, 2024
No incidents reported.
Oct 20, 2024
Completed -
The scheduled maintenance has been completed.
Oct 20, 02:00 AEDT
Oct 20, 02:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 00:00 AEDT
Oct 20, 00:00 AEDT
Scheduled -
Advisory reference: NOC202410200
The following advisory is to inform you of an upcoming planned hazardous network maintenance.
Type of event:
Network planned maintenance works.
Start date and time:
20/10/2024 00:00:00 AEST
Expected End date and time:
20/08/2024 02:00:00 AEST
Expected downtime:
0 minute
Description of event:
Encoo is performing general management network maintenance. No service outage is expected.
If you require further details or assistance, please contact us via:
Email: Support@encoo.com.au
Phone: 03 8740 2278
Thank you.
Encoo NOC
Oct 16, 09:23 AEDT
The following advisory is to inform you of an upcoming planned hazardous network maintenance.
Type of event:
Network planned maintenance works.
Start date and time:
20/10/2024 00:00:00 AEST
Expected End date and time:
20/08/2024 02:00:00 AEST
Expected downtime:
0 minute
Description of event:
Encoo is performing general management network maintenance. No service outage is expected.
If you require further details or assistance, please contact us via:
Email: Support@encoo.com.au
Phone: 03 8740 2278
Thank you.
Encoo NOC
Oct 16, 09:23 AEDT
Oct 19, 2024
No incidents reported.
Oct 18, 2024
No incidents reported.
Oct 17, 2024
No incidents reported.
Oct 16, 2024
Resolved -
Dear Customers & Partners,
All affected services were restored from 1 AM last night following the fiber restoration.
We will continue monitoring for the next 24 hours. If any customers are still experiencing issues, please kindly restart your modem devices.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC202410150001 in the subject title.
Encoo NOC
Oct 16, 08:25 AEDT
All affected services were restored from 1 AM last night following the fiber restoration.
We will continue monitoring for the next 24 hours. If any customers are still experiencing issues, please kindly restart your modem devices.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC202410150001 in the subject title.
Encoo NOC
Oct 16, 08:25 AEDT
Update -
Dear Customers & Partners,
We are currently experiencing a Network outage with an upstream carrier.
Affected services are:
- Data Services attached to the 3CBN (Cranbourne VIC) POI
Upstream field technicians are continuing to work on repairing the damaged cables with aims to restore services.
We will continue to provide updates and additional information via this notification channel.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC202410150001 in the subject title.
Encoo NOC
Oct 15, 19:48 AEDT
We are currently experiencing a Network outage with an upstream carrier.
Affected services are:
- Data Services attached to the 3CBN (Cranbourne VIC) POI
Upstream field technicians are continuing to work on repairing the damaged cables with aims to restore services.
We will continue to provide updates and additional information via this notification channel.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC202410150001 in the subject title.
Encoo NOC
Oct 15, 19:48 AEDT
Identified -
Dear Customers & Partners,
We are currently experiencing a Network outage with an upstream carrier.
Affected services are:
- Data Services attached to the 3CBN (Cranbourne VIC) POI
Upstream engineers believe this to be due to a fiber cut with technicians en route to assess and resolve.
We will continue to provide updates and additional information via this notification channel.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC202410150001 in the subject title.
Encoo NOC
Oct 15, 16:55 AEDT
We are currently experiencing a Network outage with an upstream carrier.
Affected services are:
- Data Services attached to the 3CBN (Cranbourne VIC) POI
Upstream engineers believe this to be due to a fiber cut with technicians en route to assess and resolve.
We will continue to provide updates and additional information via this notification channel.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC202410150001 in the subject title.
Encoo NOC
Oct 15, 16:55 AEDT
Investigating -
Dear Customers,
We are currently experiencing a Network outage which is impacting some of our Data services.
Affected sites are located in and around the Cranbourne VIC area, attached to the 3CBN POI.
Our Engineers are currently investigating the issue.
If you have questions please email us on support@encoo.com.au, as this incident evolves we will continue to update you via this notification channel and our status subscription.
Encoo NOC
Oct 15, 16:28 AEDT
We are currently experiencing a Network outage which is impacting some of our Data services.
Affected sites are located in and around the Cranbourne VIC area, attached to the 3CBN POI.
Our Engineers are currently investigating the issue.
If you have questions please email us on support@encoo.com.au, as this incident evolves we will continue to update you via this notification channel and our status subscription.
Encoo NOC
Oct 15, 16:28 AEDT
Oct 15, 2024
Oct 14, 2024
No incidents reported.
Oct 13, 2024
No incidents reported.
Oct 12, 2024
No incidents reported.
Oct 11, 2024
No incidents reported.
Oct 10, 2024
No incidents reported.
Oct 9, 2024
No incidents reported.
Oct 8, 2024
No incidents reported.