Get email notifications whenever Encoo Status creates, updates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
All Systems Operational
Past Incidents
Oct 31, 2020
No incidents reported today.
Oct 30, 2020
No incidents reported.
Oct 29, 2020
Resolved -
This incident has been resolved.
Oct 29, 08:01 AEDT
Oct 29, 08:01 AEDT
Monitoring -
Many of the 4G services are now restored as Telstra 4G data services is returning at the QLD Gold Coast area. We are currently monitoring the situation.
Oct 28, 15:59 AEDT
Oct 28, 15:59 AEDT
Identified -
Dear Customers & Partners,
We are currently experiencing a Network Outage with one of our upstream carriers.
Affected services are:
- 4G services in various QLD regions
Our engineers have identified the potential cause of the issue and are currently working on the restoration.
We will continue to provide updates and additional information via this notification channel.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC2020102801 in the subject title.
We will continue to update you via this notification channel.
Encoo NOC
Oct 28, 15:32 AEDT
We are currently experiencing a Network Outage with one of our upstream carriers.
Affected services are:
- 4G services in various QLD regions
Our engineers have identified the potential cause of the issue and are currently working on the restoration.
We will continue to provide updates and additional information via this notification channel.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC2020102801 in the subject title.
We will continue to update you via this notification channel.
Encoo NOC
Oct 28, 15:32 AEDT
Oct 28, 2020
Oct 27, 2020
No incidents reported.
Oct 26, 2020
No incidents reported.
Oct 25, 2020
Completed -
The planned hazardous maintenance has been completed and successful, if you are experiencing any issues, please reboot your CPE and contact us on 03 8740 2278 or support@encoo.com.au.
Oct 25, 01:41 AEDT
Oct 25, 01:41 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 AEDT
Oct 25, 00:00 AEDT
Scheduled -
The following advisory is to inform you of a service outage
Type of event:
Network equipment works
Advisory reference:
NOC20201025
Start date and time:
2020-10-25 00:00:00 (AEST)
Expected End date and time:
2020-10-25 04:00:00 (AEST)
Expected downtime:
30 Minutes
Services affected:
- Data services Victoria
- Voice Services
Description of event:
In Encoo’s continuing efforts to maintain an ever growing reliable and resilient network, we will be performing scheduled upgrades and maintenance of equipment in Victoria data centres.
Estimated degradation of service during event:
Up to 30 minutes of downtime is expected during the maintenance window when edge equipment is upgraded. Some services may be unavailable during this time.
If you require further details or assistance please contact us via:
Email: support@encoo.com.au
Phone: 03 8740 2278
Thanks,
Encoo Support
Oct 19, 09:09 AEDT
Type of event:
Network equipment works
Advisory reference:
NOC20201025
Start date and time:
2020-10-25 00:00:00 (AEST)
Expected End date and time:
2020-10-25 04:00:00 (AEST)
Expected downtime:
30 Minutes
Services affected:
- Data services Victoria
- Voice Services
Description of event:
In Encoo’s continuing efforts to maintain an ever growing reliable and resilient network, we will be performing scheduled upgrades and maintenance of equipment in Victoria data centres.
Estimated degradation of service during event:
Up to 30 minutes of downtime is expected during the maintenance window when edge equipment is upgraded. Some services may be unavailable during this time.
If you require further details or assistance please contact us via:
Email: support@encoo.com.au
Phone: 03 8740 2278
Thanks,
Encoo Support
Oct 19, 09:09 AEDT
Oct 24, 2020
No incidents reported.
Oct 23, 2020
No incidents reported.
Oct 22, 2020
No incidents reported.
Oct 21, 2020
No incidents reported.
Oct 20, 2020
No incidents reported.
Oct 19, 2020
No incidents reported.
Oct 18, 2020
No incidents reported.
Oct 17, 2020
No incidents reported.