All Systems Operational
Past Incidents
Jul 16, 2024
Resolved - Dear Customers

The impacted NBN services have been stable since the restoration.

This incident is now resolved.

Warm regards,

Network Operations Center (NOC)
1300 142 350
support@encoo.com.au

Jul 16, 14:27 AEST
Monitoring - Dear Customers

Impacted NBN services have been restored and traffic observed to be flowing as expected as at 13:00.

We are awaiting confirmation from our backhaul provider that work on this fault has been completed.

Warm regards,

Network Operations Center (NOC)
1300 142 350
support@encoo.com.au

Jul 16, 13:04 AEST
Update - Dear Customers

Our backhaul technicians have identified the broken fibres and are looking for spare fibres to transfer the circuits to.

No ETR is available at this stage.

Warm regards,

Network Operations Center (NOC)
1300 142 350
support@encoo.com.au

Jul 16, 12:32 AEST
Identified - Dear Customers

Field testing has been done by our backhaul provider's technicians and they have identified fibre break between Keysborough and Wantirna.

Technicians are heading to the Wantirna exchange now for further testing.

Warm regards,

Network Operations Center (NOC)
1300 142 350
support@encoo.com.au

Jul 16, 11:43 AEST
Update - Dear Customers

Our backhaul provider's technicians are on site and investigating.

Warm regards,

Network Operations Center (NOC)
1300 142 350
support@encoo.com.au

Jul 16, 09:55 AEST
Update - Dear Customers

The backhaul provider has informed us a field engineer is currently on-route to investigate this issue.

More details will be provided as they become available.

Warm regards,

Network Operations Center (NOC)
1300 142 350
support@encoo.com.au

Jul 16, 08:43 AEST
Investigating - Dear Customers

Our engineers are investigating an unplanned outage affecting NBN services in the Keysborough area in Victoria.

We will provide more information as it becomes available.

No ETR is available at this stage.

Warm regards,

Network Operations Center (NOC)
1300 142 350
support@encoo.com.au

Jul 16, 08:22 AEST
Jul 15, 2024
Resolved - Dear Customers & Partners,

Restoration efforts have been made to remedy the following issue:

- Inbound/Outbound traffic to Hosted PBX environments.
- Inbound/Outbound traffic to some Microsoft Teams Direct Routing environments.

Our engineers have applied restoration works and are currently monitoring for any further issues.
Services should slowly resume automatically. If no service within 15 minutes, please reboot impacted CPE and check for connectivity.

We will continue to provide updates and additional information via this notification channel.

For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting INC20240715001 in the subject title.

Encoo NOC

Jul 15, 16:19 AEST
Update - Dear Customer,

We are currently experiencing a Complete outage with Voice service. Affected services are:

- Inbound/Outbound traffic to Hosted PBX environments.
- Inbound/Outbound traffic to some Microsoft Teams Direct Routing environments.

We have identified the issue with one of the upstream domain registrars and are working with them to resolve the issue.

If you have questions please email us on support@encoo.com.au, as the incident evolves we will continue to update you via this notification channel and our status subscription.

Encoo NOC

Jul 15, 15:19 AEST
Update - Dear Customer,

We are currently experiencing a Complete outage with Voice service. Affected services are:

- Inbound/Outbound traffic to Hosted PBX environments.
- Inbound/Outbound traffic to some Microsoft Teams Direct Routing environments.

We are continuing to investigate with aims to resolve the issue.

If you have questions please email us on support@encoo.com.au, as the incident evolves we will continue to update you via this notification channel and our status subscription.

Encoo NOC

Jul 15, 14:21 AEST
Identified - Dear Customers & Partners,

We are currently experiencing a Complete Outage for the listed Voice services:

- Inbound/Outbound traffic to Hosted PBX environments.
- Inbound/Outbound traffic to some Microsoft Teams Direct Routing environments.

Our engineers have identified the potential cause of this issue and are working towards a resolution.

We will continue to provide updates and additional information via this notification channel.

For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting INC20240715001 in the subject title.

Encoo NOC

Jul 15, 13:21 AEST
Investigating - Dear Customer,

We are currently experiencing a Complete outage with Voice service. Affected services are:

- Inbound/Outbound traffic to Hosted PBX environments.
- Inbound/Outbound traffic to some Microsoft Teams Direct Routing environments.

Our Engineers are currently investigating the issue.

If you have questions please email us on support@encoo.com.au, as the incident evolves we will continue to update you via this notification channel and our status subscription.

Encoo NOC

Jul 15, 13:09 AEST
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.