All Systems Operational
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024

No incidents reported.

May 13, 2024

No incidents reported.

May 12, 2024
Resolved - Dear Customers

The upstreams have replaced the faulty equipment and affected services are now restored.

Should you have any questions please do not hesitate to reach out to us directly.

Warm regards,

Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au

May 12, 20:37 AEST
Investigating - Dear Customers

Our engineers are actively following an issue affecting some NBN services within the Victoria region.

At approximately 6:04 pm today, an upstream provider experienced an unplanned fault, resulting in the loss of their edge network switching equipment. Their team is currently investigating the issue, and the field teams have been dispatched to assist.

We will provide further updates as soon as additional information becomes available.

Should you have any questions please do not hesitate to reach out to us directly.

Warm regards,

Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au

May 12, 18:39 AEST
May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.