All Systems Operational
Past Incidents
Oct 31, 2020

No incidents reported today.

Oct 30, 2020

No incidents reported.

Oct 29, 2020
Resolved - This incident has been resolved.
Oct 29, 08:01 AEDT
Monitoring - Many of the 4G services are now restored as Telstra 4G data services is returning at the QLD Gold Coast area. We are currently monitoring the situation.
Oct 28, 15:59 AEDT
Identified - Dear Customers & Partners,

We are currently experiencing a Network Outage with one of our upstream carriers.

Affected services are:
- 4G services in various QLD regions

Our engineers have identified the potential cause of the issue and are currently working on the restoration.

We will continue to provide updates and additional information via this notification channel.

If you have inquiries or questions, please email us at quoting INC2020102801 in the subject title.

We will continue to update you via this notification channel.

Encoo NOC
Oct 28, 15:32 AEDT
Oct 28, 2020
Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020
Completed - The planned hazardous maintenance has been completed and successful, if you are experiencing any issues, please reboot your CPE and contact us on 03 8740 2278 or
Oct 25, 01:41 AEDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 00:00 AEDT
Scheduled - The following advisory is to inform you of a service outage

Type of event:
Network equipment works

Advisory reference:

Start date and time:
2020-10-25 00:00:00 (AEST)

Expected End date and time:
2020-10-25 04:00:00 (AEST)

Expected downtime:
30 Minutes

Services affected:
- Data services Victoria
- Voice Services

Description of event:
In Encoo’s continuing efforts to maintain an ever growing reliable and resilient network, we will be performing scheduled upgrades and maintenance of equipment in Victoria data centres.

Estimated degradation of service during event:
Up to 30 minutes of downtime is expected during the maintenance window when edge equipment is upgraded. Some services may be unavailable during this time.

If you require further details or assistance please contact us via:

Phone: 03 8740 2278

Encoo Support
Oct 19, 09:09 AEDT
Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.