Get email notifications whenever Encoo Status creates, updates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
All Systems Operational
Past Incidents
Sep 11, 2024
Resolved -
Dear Customers & Partners,
Connectivity to NBN services has remained stable since restoration efforts were completed at approximately 12:50 PM.
We have been closely monitoring the network, and no further disruptions or issues have been observed.
We are now resolving this incident.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC2024091101 in the subject title.
We will continue to update you via this notification channel.
Encoo NOC
Sep 11, 15:55 AEST
Connectivity to NBN services has remained stable since restoration efforts were completed at approximately 12:50 PM.
We have been closely monitoring the network, and no further disruptions or issues have been observed.
We are now resolving this incident.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC2024091101 in the subject title.
We will continue to update you via this notification channel.
Encoo NOC
Sep 11, 15:55 AEST
Monitoring -
Dear Customers & Partners,
We are currently experiencing a Network Outage with an upstream carrier.
Affected services are:
NBN Services in the Ballarat region (3BRA)
Field engineers have completed restoration works and are currently monitoring for any further issues as of 12:50 AEST.
We will continue to provide updates and additional information via this notification channel.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting INC2024091101 in the subject title.
Encoo NOC
Sep 11, 13:13 AEST
We are currently experiencing a Network Outage with an upstream carrier.
Affected services are:
NBN Services in the Ballarat region (3BRA)
Field engineers have completed restoration works and are currently monitoring for any further issues as of 12:50 AEST.
We will continue to provide updates and additional information via this notification channel.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting INC2024091101 in the subject title.
Encoo NOC
Sep 11, 13:13 AEST
Update -
Dear Customers & Partners,
We are currently experiencing a Network Outage with an upstream carrier.
Affected services are:
NBN Services in the Ballarat region (3BRA)
Upstream field engineers have isolated the fault to a fibre break near Ballarat. Field engineers are expected to be on site by 13:30 AEST to assess damages and begin restoration works.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC2024091101 in the subject title.
We will continue to update you via this notification channel.
Encoo NOC
Sep 11, 11:41 AEST
We are currently experiencing a Network Outage with an upstream carrier.
Affected services are:
NBN Services in the Ballarat region (3BRA)
Upstream field engineers have isolated the fault to a fibre break near Ballarat. Field engineers are expected to be on site by 13:30 AEST to assess damages and begin restoration works.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC2024091101 in the subject title.
We will continue to update you via this notification channel.
Encoo NOC
Sep 11, 11:41 AEST
Update -
Dear Customers & Partners,
We are currently experiencing a Network Outage with an upstream carrier.
Affected services are:
NBN Services in the Ballarat region (3BRA)
Upstream field engineers have isolated the fault to a fibre break near Ballarat. They are sending field technicians to determine its exact location.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC2024091101 in the subject title.
We will continue to update you via this notification channel.
Encoo NOC
Sep 11, 11:00 AEST
We are currently experiencing a Network Outage with an upstream carrier.
Affected services are:
NBN Services in the Ballarat region (3BRA)
Upstream field engineers have isolated the fault to a fibre break near Ballarat. They are sending field technicians to determine its exact location.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC2024091101 in the subject title.
We will continue to update you via this notification channel.
Encoo NOC
Sep 11, 11:00 AEST
Identified -
Dear Customers & Partners,
We are currently experiencing a Network Outage with an upstream carrier.
Affected services are:
NBN Services in the Ballarat region (3BRA)
Upstream field engineers have identified the potential cause of the issue and are currently working on the restoration.
We will continue to provide updates and additional information via this notification channel.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC2024091101 in the subject title.
We will continue to update you via this notification channel.
Encoo NOC
Sep 11, 09:46 AEST
We are currently experiencing a Network Outage with an upstream carrier.
Affected services are:
NBN Services in the Ballarat region (3BRA)
Upstream field engineers have identified the potential cause of the issue and are currently working on the restoration.
We will continue to provide updates and additional information via this notification channel.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC2024091101 in the subject title.
We will continue to update you via this notification channel.
Encoo NOC
Sep 11, 09:46 AEST
Sep 10, 2024
No incidents reported.
Sep 9, 2024
No incidents reported.
Sep 8, 2024
No incidents reported.
Sep 7, 2024
No incidents reported.
Sep 6, 2024
No incidents reported.
Sep 5, 2024
Resolved -
Dear Customers,
Connectivity to services has been restored, and traffic is observed to be flowing.
We are awaiting confirmation from our upstream carrier that work on this fault has been completed.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 13:50 AEST
Connectivity to services has been restored, and traffic is observed to be flowing.
We are awaiting confirmation from our upstream carrier that work on this fault has been completed.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 13:50 AEST
Monitoring -
Dear Customers,
Engineers have confirmed the gradual restoration of some services.
The fibre team is in the process of splicing and expects to complete the task within the next 45 minutes to an hour.
Please continue to monitor the service and verify the restoration in individual case.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 13:22 AEST
Engineers have confirmed the gradual restoration of some services.
The fibre team is in the process of splicing and expects to complete the task within the next 45 minutes to an hour.
Please continue to monitor the service and verify the restoration in individual case.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 13:22 AEST
Update -
Dear Customers
Latest update:
The fibre team has confirmed that both ends of the fibre cable have been laid.
Currently, the final preparations for splicing are set to begin in the next 45 minutes.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 11:56 AEST
Latest update:
The fibre team has confirmed that both ends of the fibre cable have been laid.
Currently, the final preparations for splicing are set to begin in the next 45 minutes.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 11:56 AEST
Update -
Dear Customers
Latest update:
The fibre team has identified 312 pairs of underground fibre cables that are damaged.
They are in the process of installing new cables, which includes the use of third-party infrastructure,
The estimated time of completion for laying the cables is 11:30 am, after which the splicing process will begin.
All affected services are being given priority and efforts are underway to restore them as quickly as possible."
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 11:27 AEST
Latest update:
The fibre team has identified 312 pairs of underground fibre cables that are damaged.
They are in the process of installing new cables, which includes the use of third-party infrastructure,
The estimated time of completion for laying the cables is 11:30 am, after which the splicing process will begin.
All affected services are being given priority and efforts are underway to restore them as quickly as possible."
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 11:27 AEST
Update -
Dear Customers
Our engineers are actively following an issue affecting some NBN services within the Victoria region.
Due to an unplanned fibre break, the following NBN POI are being affected:
- 3HRS (Horsham)
- 3GEE (Geelong)
- 3TNB (Thornbury)
Field technicians, along with the fibre team, have arrived on-site delayed due to peak hour traffic.
Troubleshooting is underway, and more updates will be provided once they inspect and run new cables.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 10:18 AEST
Our engineers are actively following an issue affecting some NBN services within the Victoria region.
Due to an unplanned fibre break, the following NBN POI are being affected:
- 3HRS (Horsham)
- 3GEE (Geelong)
- 3TNB (Thornbury)
Field technicians, along with the fibre team, have arrived on-site delayed due to peak hour traffic.
Troubleshooting is underway, and more updates will be provided once they inspect and run new cables.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 10:18 AEST
Identified -
Dear Customers
Our engineers are actively following an issue affecting some NBN services within the Victoria region.
Due to an unplanned fibre break, the following NBN POI are being affected:
- 3HRS (Horsham)
- 3GEE (Geelong)
- 3TNB (Thornbury)
Currently fibre assessment has been finalised and restoration works will commence as soon as possible, this includes cable hauling and splicing. fibre repair teams have been mobilised to the break location with an ETA on-site 07:30. An ETR will be provided when available.
We will provide further updates as soon as additional information becomes available.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 07:01 AEST
Our engineers are actively following an issue affecting some NBN services within the Victoria region.
Due to an unplanned fibre break, the following NBN POI are being affected:
- 3HRS (Horsham)
- 3GEE (Geelong)
- 3TNB (Thornbury)
Currently fibre assessment has been finalised and restoration works will commence as soon as possible, this includes cable hauling and splicing. fibre repair teams have been mobilised to the break location with an ETA on-site 07:30. An ETR will be provided when available.
We will provide further updates as soon as additional information becomes available.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Sep 5, 07:01 AEST
Sep 4, 2024
No incidents reported.
Sep 3, 2024
Resolved -
This incident has been resolved.
Sep 3, 10:08 AEST
Sep 3, 10:08 AEST
Monitoring -
Dear Valued Customer,
We wish to inform you that due to the severe weather conditions currently impacting Victoria, we are observing several service interruptions related to power outages and extreme weather.
If you encounter any issues that are not related to power disruptions, or if problems persist beyond initial troubleshooting, please reach out to our support team for further assistance.
Thank you for your understanding and patience during this challenging time and stay safe.
Regards,
Encoo NOC Team
Email: Support@encoo.com.au
Phone: 1300 142 350
Sep 2, 06:33 AEST
We wish to inform you that due to the severe weather conditions currently impacting Victoria, we are observing several service interruptions related to power outages and extreme weather.
If you encounter any issues that are not related to power disruptions, or if problems persist beyond initial troubleshooting, please reach out to our support team for further assistance.
Thank you for your understanding and patience during this challenging time and stay safe.
Regards,
Encoo NOC Team
Email: Support@encoo.com.au
Phone: 1300 142 350
Sep 2, 06:33 AEST
Sep 2, 2024
Sep 1, 2024
Completed -
The scheduled maintenance has been completed.
Sep 1, 00:00 AEST
Sep 1, 00:00 AEST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 31, 22:00 AEST
Aug 31, 22:00 AEST
Scheduled -
Advisory reference: NOC202408311
The following advisory is to inform you of an upcoming planned hazardous network maintenance.
Type of event:
Network planned maintenance works.
Start date and time:
31/08/2024 22:00:00 AEST
Expected End date and time:
01/09/2024 00:00:00 AEST
Expected downtime:
0 minute
Description of event:
Encoo is performing general server rack clean up in Victoria DC. No service outage is expected.
If you require further details or assistance, please contact us via:
Email: Support@encoo.com.au
Phone: 03 8740 2278
Thank you.
Encoo NOC
Aug 20, 12:11 AEST
The following advisory is to inform you of an upcoming planned hazardous network maintenance.
Type of event:
Network planned maintenance works.
Start date and time:
31/08/2024 22:00:00 AEST
Expected End date and time:
01/09/2024 00:00:00 AEST
Expected downtime:
0 minute
Description of event:
Encoo is performing general server rack clean up in Victoria DC. No service outage is expected.
If you require further details or assistance, please contact us via:
Email: Support@encoo.com.au
Phone: 03 8740 2278
Thank you.
Encoo NOC
Aug 20, 12:11 AEST
Aug 31, 2024
Aug 30, 2024
No incidents reported.
Aug 29, 2024
No incidents reported.
Aug 28, 2024
No incidents reported.