Our upstream carrier has found a fault within their network, that's since been identified and fixed.
We are currently monitoring the services.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting [Incident ID INC2020092202] in the subject title.
Encoo NOC
Posted Aug 19, 2022 - 13:58 AEST
Investigating
Dear Customers,
We are currently experiencing a Major Network outage with one of our upstream carrier which is impacting some of our Data services.
Affected sites are NBN Links, located primarily in VIC.
Our Engineers are currently investigating the issue.
If you have questions please email us on support@encoo.com.au, as the incident evolve we will continue to update you via this notification channel and our status subscription.