Many of the 4G services are now restored as Telstra 4G data services is returning at the QLD Gold Coast area. We are currently monitoring the situation.
Posted Oct 28, 2020 - 15:59 AEDT
Identified
Dear Customers & Partners,
We are currently experiencing a Network Outage with one of our upstream carriers.
Affected services are: - 4G services in various QLD regions
Our engineers have identified the potential cause of the issue and are currently working on the restoration.
We will continue to provide updates and additional information via this notification channel.
If you have inquiries or questions, please email us at support@encoo.com.au quoting INC2020102801 in the subject title.
We will continue to update you via this notification channel.