Our engineers have completed restoration works and are currently monitoring for any further issues.
We will continue to provide updates and additional information via this notification channel.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting Incident ID INC2023013001 in the subject title.
Encoo NOC
Posted Jan 31, 2023 - 09:57 AEDT
Monitoring
Dear Customers & Partners,
The follow services have been restored that were previously impacted:
Our engineers have completed restoration works and are currently monitoring for any further issues.
We will continue to provide updates and additional information via this notification channel.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting [Incident ID INCYYYYMMDD01-99] in the subject title.
Encoo NOC
Posted Jan 30, 2023 - 15:05 AEDT
Identified
Dear Customers & Partners,
We are currently experiencing a Complete Outage for the listed Voice services:
Our engineers have identified the potential cause of this issue and we are seeing systems restore. We will continue to monitor service health.
We will continue to provide updates and additional information via this notification channel.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting Incident ID INC2023013001 in the subject title.
Encoo NOC
Posted Jan 30, 2023 - 14:41 AEDT
Investigating
Dear Customer,
We are currently experiencing a Complete outage with Voice service. Affected services are: - Inbound/Outbound traffic - International/National calls - Hosted PBX
Our Engineers are currently investigating the issue.
If you have questions please email us on support@encoo.com.au, as the incident evolve we will continue to update you via this notification channel and our status subscription.