If you have any questions or if you're still experiencing issues, please email us on support@encoo.com.au.
Encoo NOC
Posted Sep 22, 2020 - 12:43 AEST
Identified
Dear Customers & Partners,
We are currently experiencing a Complete Outage for the listed Voice services:
- Inbound/Outbound calling
One of our upstream providers has identified an issue and is working on a resolution.
We will continue to provide updates and additional information via this notification channel.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting Incident ID INC2020092201 in the subject title.
Encoo NOC
Posted Sep 22, 2020 - 11:53 AEST
Investigating
Dear Customer,
We are currently experiencing a Complete outage with Voice service. Affected services are:
- Inbound calls to platform
Our Engineers are currently investigating the issue.
If you have questions please email us on support@encoo.com.au, as the incident evolve we will continue to update you via this notification channel and our status subscription.