Major Voice Disruption - Nationwide - Upstream Carrier - Incident ID INC2020081701
Incident Report for Encoo Status
This incident has been resolved.
Posted Aug 17, 2020 - 17:24 AEST
Dear Customers,

Our upstream carrier has advised that the previously mentioned issue with inbound calls was resolved around 11:05am.
We are going to continue to monitor the situation.

If you have questions or further issues please email us on

Encoo NOC
Posted Aug 17, 2020 - 12:53 AEST
Dear Customers,

We are currently experiencing a Major Network Disruption with one of our Voice upstream carrier, due to a potential DDOS attack on their network.

Affected areas are:

Impacted services are:
Voice (Inbound call quality/connection)

Whilst our upstream carrier is investigating the issue, we have shifted all outbound traffic via a different path. Please stay tuned and we will provide further updates with more details.

If you have questions please email us on, as the incident evolve we will continue to update you via this notification channel and our status subscription.

Encoo NOC
Posted Aug 17, 2020 - 11:35 AEST