We have resolved the issues affecting the following subset of services :
- Microsoft Teams Direct Routing - Inbound/Outbound traffic - International/National calls
Our engineers have completed restoration works and are currently monitoring for any further issues.
We will continue to provide updates and additional information via this notification channel.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting Incident ID INC2023060601 in the subject title.
Encoo NOC
Posted Jun 06, 2023 - 15:13 AEST
Identified
Dear Customer,
We are currently experiencing a complete outage with a subset of Voice services. Affected services are:
- Microsoft Teams Direct Routing - Inbound/Outbound traffic - International/National calls
Our engineers have identified the potential cause of this issue and are working towards a resolution.
We will continue to provide updates and additional information via this notification channel.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting Incident ID INC2023060601 in the subject title.
Encoo NOC
Posted Jun 06, 2023 - 14:56 AEST
Investigating
Dear Customer,
We are currently experiencing a complete outage with a subset of Voice services. Affected services are:
- Microsoft Teams Direct Routing - Inbound/Outbound traffic - International/National calls
Our Engineers are currently investigating the issue.
If you have questions please email us on support@encoo.com.au, as the incident evolve we will continue to update you via this notification channel and our status subscription.