Restoration efforts have been made to remedy the following issue:
- Inbound/Outbound traffic to Hosted PBX environments. - Inbound/Outbound traffic to some Microsoft Teams Direct Routing environments.
Our engineers have applied restoration works and are currently monitoring for any further issues. Services should slowly resume automatically. If no service within 15 minutes, please reboot impacted CPE and check for connectivity.
We will continue to provide updates and additional information via this notification channel.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting INC20240715001 in the subject title.
Encoo NOC
Posted Jul 15, 2024 - 16:19 AEST
Update
Dear Customer,
We are currently experiencing a Complete outage with Voice service. Affected services are:
- Inbound/Outbound traffic to Hosted PBX environments. - Inbound/Outbound traffic to some Microsoft Teams Direct Routing environments.
We have identified the issue with one of the upstream domain registrars and are working with them to resolve the issue.
If you have questions please email us on support@encoo.com.au, as the incident evolves we will continue to update you via this notification channel and our status subscription.
Encoo NOC
Posted Jul 15, 2024 - 15:19 AEST
Update
Dear Customer,
We are currently experiencing a Complete outage with Voice service. Affected services are:
- Inbound/Outbound traffic to Hosted PBX environments. - Inbound/Outbound traffic to some Microsoft Teams Direct Routing environments.
We are continuing to investigate with aims to resolve the issue.
If you have questions please email us on support@encoo.com.au, as the incident evolves we will continue to update you via this notification channel and our status subscription.
Encoo NOC
Posted Jul 15, 2024 - 14:21 AEST
Identified
Dear Customers & Partners,
We are currently experiencing a Complete Outage for the listed Voice services:
- Inbound/Outbound traffic to Hosted PBX environments. - Inbound/Outbound traffic to some Microsoft Teams Direct Routing environments.
Our engineers have identified the potential cause of this issue and are working towards a resolution.
We will continue to provide updates and additional information via this notification channel.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting INC20240715001 in the subject title.
Encoo NOC
Posted Jul 15, 2024 - 13:21 AEST
Investigating
Dear Customer,
We are currently experiencing a Complete outage with Voice service. Affected services are:
- Inbound/Outbound traffic to Hosted PBX environments. - Inbound/Outbound traffic to some Microsoft Teams Direct Routing environments.
Our Engineers are currently investigating the issue.
If you have questions please email us on support@encoo.com.au, as the incident evolves we will continue to update you via this notification channel and our status subscription.