The third-party upstream network provider has resolved the issue, all services now are restored.
For any inquiries or questions related to this incident, please email us at support@encoo.com.au quoting Incident ID INC2023110501 in the subject title.
Posted Nov 05, 2023 - 23:40 AEDT
Identified
We are currently experiencing a partial voice outage due to a third-party network upstream provider issue.
The following services maybe affected:
- Registration end-point sip.envoip.com.au (Please use sip02.envoip.com.au as an interim solutions) - e04.pbx4biz.com.au / c05.pbx4biz.com.au - prtg.encoo.com.au
We are currently working with the upstream provider to restore the services, no ETA at the moment.
We will continue to provide updates and additional information via this notification channel.