Victoria Service Outage Warning - Severe Weather Condition in Victoria
Incident Report for Encoo Status
This incident has been resolved.
Posted Oct 29, 2021 - 16:27 AEDT
Dear Customers & Partners,

As power returns gradually across Victoria, we are seeing most of the affected services coming back online. Some services that are still offline due to other upstream issues are also being attended to when repairs are safe to do so by the local crew.

If you are still experiencing a service issue after level 1 troubleshooting, please contact our support team ( and we will endeavor to assist.

We will continue to monitor the situation.

Best Regard
Encoo NOC
1300 142 350
Posted Oct 29, 2021 - 16:26 AEDT
Dear Customers & Partners,

Due to the severe weather condition currently in Victoria, we are noticing a larger number of services being affected. For those customers that are affected please perform a level 1 check of your equipment, which includes power, NTU status and link status.

If you are still experiencing a problem after performing the level 1 check, please contact our team at and we will investigate further. Due to the current weather condition, there may be an extra delay in resolving the issue.

Thank you for your patience. If you have any questions please feel free to contact us.

Best Regards
Encoo NOC
1300 142 350
Posted Oct 29, 2021 - 09:08 AEDT