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All Systems Operational
Past Incidents
Dec 7, 2025
No incidents reported today.
Dec 6, 2025
No incidents reported.
Dec 5, 2025
Resolved -
Dear Customers,
This incident has been resolved.
If your service is still offline, please ensure a reboot of the CPE and the NTD/NCD is performed.
Should you have any questions please do not hesitate to reach out to us.
Warm regards,
Network Operations Center (NOC)
1300 142 350
support@encoo.com.au
Dec 5, 07:57 AEDT
This incident has been resolved.
If your service is still offline, please ensure a reboot of the CPE and the NTD/NCD is performed.
Should you have any questions please do not hesitate to reach out to us.
Warm regards,
Network Operations Center (NOC)
1300 142 350
support@encoo.com.au
Dec 5, 07:57 AEDT
Update -
Dear Customers
In the meantime, while our investigation is ongoing, customers who experience any service issues are advised to perform a standard Level 1 reset of their equipment.
If the issue persists after completing these steps, please contact our Support Team for further assistance.
We appreciate your patience and understanding while our engineers continue their investigation.
Kind regards,
Encoo Network Operations Centre
Dec 4, 22:04 AEDT
In the meantime, while our investigation is ongoing, customers who experience any service issues are advised to perform a standard Level 1 reset of their equipment.
If the issue persists after completing these steps, please contact our Support Team for further assistance.
We appreciate your patience and understanding while our engineers continue their investigation.
Kind regards,
Encoo Network Operations Centre
Dec 4, 22:04 AEDT
Monitoring -
Dear Customer,
At approximately 8:44 PM AEDT, our Network Operations Centre detected a failure affecting an edge device located at NEXTDC M1. This resulted in a brief service interruption for a subset of customers.
All services have since recovered and are currently operating normally. Our engineering team is continuing to investigate the underlying root cause to ensure stability and prevent any recurrence.
We will provide further updates as more information becomes available.
Kind regards,
Encoo Network Operations Centre
Dec 4, 21:04 AEDT
At approximately 8:44 PM AEDT, our Network Operations Centre detected a failure affecting an edge device located at NEXTDC M1. This resulted in a brief service interruption for a subset of customers.
All services have since recovered and are currently operating normally. Our engineering team is continuing to investigate the underlying root cause to ensure stability and prevent any recurrence.
We will provide further updates as more information becomes available.
Kind regards,
Encoo Network Operations Centre
Dec 4, 21:04 AEDT
Dec 4, 2025
Dec 3, 2025
No incidents reported.
Dec 2, 2025
No incidents reported.
Dec 1, 2025
No incidents reported.
Nov 30, 2025
No incidents reported.
Nov 29, 2025
No incidents reported.
Nov 28, 2025
No incidents reported.
Nov 27, 2025
No incidents reported.
Nov 26, 2025
No incidents reported.
Nov 25, 2025
No incidents reported.
Nov 24, 2025
No incidents reported.
Nov 23, 2025
No incidents reported.