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All Systems Operational
Past Incidents
Jun 11, 2025
No incidents reported today.
Jun 10, 2025
No incidents reported.
Jun 9, 2025
No incidents reported.
Jun 8, 2025
No incidents reported.
Jun 7, 2025
No incidents reported.
Jun 6, 2025
Resolved -
This incident has been resolved.
Jun 6, 07:52 AEST
Jun 6, 07:52 AEST
Monitoring -
Dear Customers,
We have received confirmation that the issue was resolved by the backhaul provider at 9:15 PM, and the root cause has been identified.
We will continue to monitor the situation closely while we await the formal Root Cause Analysis (RCA) from the upstream provider.
Thank you for your continued patience and understanding.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 5, 21:53 AEST
We have received confirmation that the issue was resolved by the backhaul provider at 9:15 PM, and the root cause has been identified.
We will continue to monitor the situation closely while we await the formal Root Cause Analysis (RCA) from the upstream provider.
Thank you for your continued patience and understanding.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 5, 21:53 AEST
Update -
Dear Customers,
The issue affecting the upstream backhaul provider remains ongoing. We have received an update confirming that their team is actively working to resolve the problem.
We will continue to monitor the situation closely and provide further updates as more information becomes available.
Thank you for your patience and understanding.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 5, 19:48 AEST
The issue affecting the upstream backhaul provider remains ongoing. We have received an update confirming that their team is actively working to resolve the problem.
We will continue to monitor the situation closely and provide further updates as more information becomes available.
Thank you for your patience and understanding.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 5, 19:48 AEST
Update -
Dear Customers,
Unfortunately, we are observing a recurrence of the issue with the affected upstream provider. Their network team is still working toward a full resolution.
We will provide further updates as soon as additional information becomes available.
If you have any questions or require assistance, please don’t hesitate to contact our support team.
Thank you for your understanding.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 5, 18:32 AEST
Unfortunately, we are observing a recurrence of the issue with the affected upstream provider. Their network team is still working toward a full resolution.
We will provide further updates as soon as additional information becomes available.
If you have any questions or require assistance, please don’t hesitate to contact our support team.
Thank you for your understanding.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 5, 18:32 AEST
Identified -
Dear Customers,
We have observed a progressive restoration and improvement of services starting from 5:45 PM. We are currently awaiting further information and a confirmed root cause from the backhaul provider.
Our team will continue to monitor the situation closely and provide updates as necessary.
If you have any questions or require assistance, please don't hesitate to contact our support team.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 5, 17:55 AEST
We have observed a progressive restoration and improvement of services starting from 5:45 PM. We are currently awaiting further information and a confirmed root cause from the backhaul provider.
Our team will continue to monitor the situation closely and provide updates as necessary.
If you have any questions or require assistance, please don't hesitate to contact our support team.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 5, 17:55 AEST
Investigating -
Dear Customers,
We are currently observing disruptions affecting a number of NBN services. Our preliminary investigations confirm that the issue is due to an unplanned fault within a specific upstream backhaul network.
We are actively working with the upstream provider to identify and resolve the issue. At this stage, there is no estimated time for resolution (ETR).
We will continue to provide updates as soon as more information becomes available.
Thank you for your understanding.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 5, 17:02 AEST
We are currently observing disruptions affecting a number of NBN services. Our preliminary investigations confirm that the issue is due to an unplanned fault within a specific upstream backhaul network.
We are actively working with the upstream provider to identify and resolve the issue. At this stage, there is no estimated time for resolution (ETR).
We will continue to provide updates as soon as more information becomes available.
Thank you for your understanding.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 5, 17:02 AEST
Jun 5, 2025
Resolved -
This incident has been resolved.
Jun 5, 08:09 AEST
Jun 5, 08:09 AEST
Monitoring -
Dear Customer,
Services have progressively begun restoring over the past five minutes, and we expect stability to be maintained moving forward.
If you are still experiencing issues, please try restarting your NBN modem or contact our support team for further assistance.
Thank you for your patience.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 15:28 AEST
Services have progressively begun restoring over the past five minutes, and we expect stability to be maintained moving forward.
If you are still experiencing issues, please try restarting your NBN modem or contact our support team for further assistance.
Thank you for your patience.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 15:28 AEST
Update -
Dear Customers,
Fibre engineers have confirmed that cables have been laid, and they are now preparing to commence splicing.
Splicing is expected to be completed within the next 2 hours, after which services will begin restoring soon after.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 15:16 AEST
Fibre engineers have confirmed that cables have been laid, and they are now preparing to commence splicing.
Splicing is expected to be completed within the next 2 hours, after which services will begin restoring soon after.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 15:16 AEST
Update -
Dear Customers,
Fibre engineers have commenced the repair on the underground IOF fibre break.
Cable hauling is in progress, followed by splicing to restore connectivity.
Progress updates are expected in 60 minutes.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 14:33 AEST
Fibre engineers have commenced the repair on the underground IOF fibre break.
Cable hauling is in progress, followed by splicing to restore connectivity.
Progress updates are expected in 60 minutes.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 14:33 AEST
Update -
Dear Customers,
The backhaul provider has deployed an additional fibre team to assist with ongoing repair efforts.
In parallel, alternative options are being reviewed to reroute services and restore connectivity as soon as possible.
Further updates will be provided within the next two hours.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 12:24 AEST
The backhaul provider has deployed an additional fibre team to assist with ongoing repair efforts.
In parallel, alternative options are being reviewed to reroute services and restore connectivity as soon as possible.
Further updates will be provided within the next two hours.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 12:24 AEST
Update -
Dear Customers,
The Backhaul Carrier field team has isolated the break location to Port Melbourne, where multiple cables have been damaged due to civil works.
The fibre team is on their way to the site to splice the damaged cables, with an estimated arrival time of 60 minutes.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 11:22 AEST
The Backhaul Carrier field team has isolated the break location to Port Melbourne, where multiple cables have been damaged due to civil works.
The fibre team is on their way to the site to splice the damaged cables, with an estimated arrival time of 60 minutes.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 11:22 AEST
Update -
Dear Customers,
We have received confirmation from our backhaul carrier that the outage is due to an unplanned fibre break. Restoration efforts are currently underway; however, an estimated time for resolution ETR is not yet available.
We will provide further updates as soon as more information becomes available.
Thank you for your patience and understanding.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 10:14 AEST
We have received confirmation from our backhaul carrier that the outage is due to an unplanned fibre break. Restoration efforts are currently underway; however, an estimated time for resolution ETR is not yet available.
We will provide further updates as soon as more information becomes available.
Thank you for your patience and understanding.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 10:14 AEST
Identified -
Dear Customers,
Our engineers are actively following an issue affecting some NBN services within the Victoria region.
Some services in the following NBN POIs are being affected:
- 3GEE (GEELONG)
- 3CBN (CRANBOURNE)
The issue is caused by an backhaul outage, upstream technician is currently investigating however here is no ETR available at this stage.
We will provide further updates as soon as additional information becomes available.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 09:28 AEST
Our engineers are actively following an issue affecting some NBN services within the Victoria region.
Some services in the following NBN POIs are being affected:
- 3GEE (GEELONG)
- 3CBN (CRANBOURNE)
The issue is caused by an backhaul outage, upstream technician is currently investigating however here is no ETR available at this stage.
We will provide further updates as soon as additional information becomes available.
Should you have any questions please do not hesitate to reach out to us directly.
Warm regards,
Network Operations Center (NOC)
1300 142 350
Support@encoo.com.au
Jun 4, 09:28 AEST
Jun 4, 2025
Jun 3, 2025
No incidents reported.
Jun 2, 2025
No incidents reported.
Jun 1, 2025
No incidents reported.
May 31, 2025
No incidents reported.
May 30, 2025
No incidents reported.
May 29, 2025
No incidents reported.
May 28, 2025
No incidents reported.