Get email notifications whenever Encoo Status creates, updates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
All Systems Operational
Past Incidents
Mar 11, 2025
No incidents reported today.
Mar 10, 2025
No incidents reported.
Mar 9, 2025
No incidents reported.
Mar 8, 2025
Completed -
The scheduled maintenance has been completed.
Mar 8, 04:00 AEDT
Mar 8, 04:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 22:00 AEDT
Mar 7, 22:00 AEDT
Scheduled -
Planned Service Maintenance - Voice
Advisory reference: NOC2025030710
The following advisory is to inform you of an upcoming planned service maintenance.
Type of event:
Planned maintenance works.
Start date and time:
07/03/2025 23:00:00 AEST
Expected End date and time:
08/03/2025 04:00:00 AEST
Expected downtime:
5 - 10 minutes
Services affected:
- Sip.envoip.com.au - SIP trunk registration / Inbound / Outbound
Description of event:
Encoo is performing system upgrades, some services may be interrupted briefly when active SIP gateway failover to the backup node. All services are expected to reconnect automatically once the maintenance is completed.
If you require further details or assistance, please contact us via:
Email: support@encoo.com.au
Phone: 03 8740 2278
Thank you.
Encoo NOC
Feb 4, 14:39 AEDT
Advisory reference: NOC2025030710
The following advisory is to inform you of an upcoming planned service maintenance.
Type of event:
Planned maintenance works.
Start date and time:
07/03/2025 23:00:00 AEST
Expected End date and time:
08/03/2025 04:00:00 AEST
Expected downtime:
5 - 10 minutes
Services affected:
- Sip.envoip.com.au - SIP trunk registration / Inbound / Outbound
Description of event:
Encoo is performing system upgrades, some services may be interrupted briefly when active SIP gateway failover to the backup node. All services are expected to reconnect automatically once the maintenance is completed.
If you require further details or assistance, please contact us via:
Email: support@encoo.com.au
Phone: 03 8740 2278
Thank you.
Encoo NOC
Feb 4, 14:39 AEDT
Mar 7, 2025
Mar 6, 2025
No incidents reported.
Mar 5, 2025
Resolved -
Dear Customer
The issue has now been resolved. The outage was due to an unexpected infrastructure failure at the hosting data center.
If you require further details or assistance please contact us via:
Email: support@encoo.com.au
Phone: 03 8740 2278
Mar 5, 09:25 AEDT
The issue has now been resolved. The outage was due to an unexpected infrastructure failure at the hosting data center.
If you require further details or assistance please contact us via:
Email: support@encoo.com.au
Phone: 03 8740 2278
Mar 5, 09:25 AEDT
Identified -
Dear Customers
We would like to inform you of an unplanned incident impacting our PRTG monitoring service.
Our team is currently investigating an issue with PRTG, and we anticipate that the service will be restored within the next hour. Please note that this does not affect any actual network or voice services.
If you require further details or assistance please contact us via:
Email: support@encoo.com.au
Phone: 03 8740 2278
Thanks,
Mar 5, 08:40 AEDT
We would like to inform you of an unplanned incident impacting our PRTG monitoring service.
Our team is currently investigating an issue with PRTG, and we anticipate that the service will be restored within the next hour. Please note that this does not affect any actual network or voice services.
If you require further details or assistance please contact us via:
Email: support@encoo.com.au
Phone: 03 8740 2278
Thanks,
Mar 5, 08:40 AEDT
Mar 4, 2025
No incidents reported.
Mar 3, 2025
No incidents reported.
Mar 2, 2025
Completed -
The scheduled maintenance has been completed.
Mar 2, 00:00 AEDT
Mar 2, 00:00 AEDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 22:00 AEDT
Mar 1, 22:00 AEDT
Scheduled -
Advisory reference: NOC202503010
The following advisory is to inform you of an upcoming planned hazardous network maintenance.
Type of event:
Network planned maintenance works.
Start date and time:
01/03/2025 22:00:00 AEST
Expected End date and time:
02/03/2025 00:00:00 AEST
Expected downtime:
0 minute
Description of event:
Encoo is performing general management network maintenance. No service outage is expected.
If you require further details or assistance, please contact us via:
Email: Support@encoo.com.au
Phone: 03 8740 2278
Thank you.
Encoo NOC
Feb 28, 17:54 AEDT
The following advisory is to inform you of an upcoming planned hazardous network maintenance.
Type of event:
Network planned maintenance works.
Start date and time:
01/03/2025 22:00:00 AEST
Expected End date and time:
02/03/2025 00:00:00 AEST
Expected downtime:
0 minute
Description of event:
Encoo is performing general management network maintenance. No service outage is expected.
If you require further details or assistance, please contact us via:
Email: Support@encoo.com.au
Phone: 03 8740 2278
Thank you.
Encoo NOC
Feb 28, 17:54 AEDT
Mar 1, 2025
Feb 28, 2025
No incidents reported.
Feb 27, 2025
No incidents reported.
Feb 26, 2025
No incidents reported.
Feb 25, 2025
No incidents reported.